Frequently Asked Questions
WHAT KIND OF SYSTEMS DO THEY USE?
System Clean uses the most advanced, state of the art cleaning systems on the market today. Powerful equipment, specialty tools and proven systems insure the best results possible for your carpet cleaning in Anchorage.
“Truck Mounted Hot Water Extraction”, also known as “Steam Cleaning”. In simple terms, after the surfaces are prepped for cleaning, hot water is introduced to the fibers, flushing out the contaminates and then carried away by a powerful vacuum.
DO THEY UNDERSTAND CUSTOMER SERVICE?
Our mission is to provide you with the most outstanding service experience possible. We are committed to showing up on time, serving you with courtesy and respect and getting the job done the way you want.
DO THEY USE TOP QUALITY PRODUCTS?
System Clean refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the indoor and outdoor environment.
DO YOU GET WHAT YOU PAY FOR?
Never select a cleaning firm based on price alone. A low priced service usually translates to a “poor service experience”. System Clean charges more than those companies, yet we stay competitive with the long term and reputable service providers. It’s impossible to provide outstanding service if they can’t afford to invest in the best education, equipment and time.
DO THEY OFFER A REFERRAL PROGRAM?
For each new customer you send to System Clean, we will send you a referral commission. A check for 10% will be mailed to you when the referred customer pays the invoice. The referral commission is paid for the first new job of each customer you send us and does not apply to future work for that client. Remember, we guarantee our work, so don’t hesitate to refer your friends, family and co-workers to us.
ARE THEY WELL EDUCATED IN THEIR FIELD?
System Clean is absolutely committed to the highest level of education and training. We continuously attend classes and training pertaining to:
Care and Cleaning of Carpet & Upholstery, including pet odor carpet cleaning
Building Science and Maintenance of Residential & Commercial Structures
Customer Care and Service
WHAT KIND OF EXPERIENCE DO THEY HAVE?
System Clean is experienced in all types of carpet and upholstery cleaning. We’re familiar with all types of fibers and carpet construction as well as the most unusual soiling conditions. You can be confident that we’ll bring expertise to your situation. Additionally, all our employees are thoroughly trained by experienced certified managers.